CAREERS

CUSTOMER SERVICE REPRESENTATIVE

STATUS: Full Time, Part Time 
REPORTS TO: Store Manager 
PAY RANGE: $14-17 Hourly

Are you ready to turn your passion for fun into a career? Look no further! Fun Factory, the ultimate destination for arcade enthusiasts, is on the lookout for a dynamic Customer Service Representative to join our team.

At Fun Factory, we believe in the power of play and creating memorable experiences for our customers. As a leading name in the arcade industry, we’re not just selling games—we’re selling joy, laughter, and the thrill of excitement.

MINIMUM REQUIREMENTS:

• Passion for arcade games and creating memorable customer experiences.

• Strong communication skills and a friendly, approachable demeanor.

• Ability to multitask in a fast-paced environment.

• Basic math skills for handling transactions.

• Problem-solving attitude with the ability to think on your feet.

• Previous customer service experience is a plus.

RESPONSIBILITIES:

• Provide exceptional customer service with a smile, ensuring every visitor feels the Fun Factory magic.

• Assist customers in navigating our arcade, explaining game rules, and troubleshooting any technical issues.

• Process transactions efficiently and accurately using our state-of-the-art point-of-sale system.

• Keep the arcade area clean, organized, and always ready for the next wave of gamers.

• Act as a brand ambassador, promoting our loyalty programs and special promotions.

• Handle customer inquiries, feedback, and concerns with a positive and solution-oriented mindset.

WE OFFER:

• Fun Work Environment

• Day or Night Shift Available

• Medical, Vision, Drug, and Dental

This job description does not represent, nor is it intended to be a complete and exhaustive detailed list of all job duties and requirements. Other duties and responsibilities may be assigned and/or changed at the discretion of management, with or without advanced notice.