Customer Service Representative

STATUS: Full Time, Part Time
REPORTS TO: Store Manager
PAY RANGE: $14-17

Are you ready to turn your passion for fun into a career? Look no further! Fun Factory, the ultimate
destination for arcade enthusiasts, is on the lookout for a dynamic Customer Service Representative to
join our team.

At Fun Factory, we believe in the power of play and creating memorable experiences for our customers.
As a leading name in the arcade industry, we're not just selling games—we’re selling joy, laughter, and
the thrill of excitement.

MINIMUM REQUIREMENTS:

  • Passion for arcade games and creating memorable customer experiences.
  • Strong communication skills and a friendly, approachable demeanor.
  • Ability to multitask in a fast-paced environment.
  • Basic math skills for handling transactions.
  • Problem-solving attitude with the ability to think on your feet.
  • Previous customer service experience is a plus.

RESPONSIBILITIES:

  • Provide exceptional customer service with a smile, ensuring every visitor feels the Fun Factory
    magic.
  • Assist customers in navigating our arcade, explaining game rules, and troubleshooting any
    technical issues.
  • Process transactions efficiently and accurately using our state-of-the-art point-of-sale system.
  • Keep the arcade area clean, organized, and always ready for the next wave of gamers.
  • Act as a brand ambassador, promoting our loyalty programs and special promotions.
  • Handle customer inquiries, feedback, and concerns with a positive and solution-oriented
    mindset.s

WE OFFER:

  • Fun Work Environment
  • Day or Night Shift Available
  • Medical, Vision, Drug, and Dental
  • Paid Vacation After 1 year
  • 401K
  • Profit Share

This job description does not represent, nor is it intended to be a complete and exhaustive detailed list of all job
duties and requirements. Other duties and responsibilities may be assigned and/or changed at the discretion of
management, with or without advanced notice.

Locations

KAHALA MALL
4211 Waialae Avenue
Honolulu, HI 96816
(808)732-9600

KAMEHAMEHA SHOPPING CENTER
1620 N. School Street
Honolulu, HI 96817
(808) 847-6611

TOWN CENTER OF MILILANI
95-1249 Meheula Parkway
Mililani, HI 96789
(808)623-4383

WINDWARD MALL
46-056 Kamehameha Hwy, Space #A-01
Kaneohe, HI 96744
(808)247-1812

Fernandez Entertainment 91-246 Oihana Street Kapolei, HI 96707 P: 808-440-4106